When the email you received is converted to plain text format or a different encoding by a virus This always happens when you are using characters (Such as apostrophes, double quotes, dashes, and ellipsis) supported by the "Smart Quotes" feature. The email you received is converted to plain text format or a different encoding by a virus scanner. This issue could be caused by one of the following reasons on Outlook client side: When you receive a new email in Outlook, you may see unreadable characters in the email message body.
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